Welcome to Mercure Caroline Springs
Welcome to Mercure Melbourne Caroline Springs! We’re delighted to have you with us and look forward to making your stay as comfortable and enjoyable as possible. This compendium is your guide to all the services and facilities available during your time with us, from dining options and in-room amenities to local attractions and hotel information. Whether you’re here for business or leisure, we hope you have a relaxing and memorable stay.
Amenities
Take a dip in our Pool
Pool & Spa on Level 3. Open from 6 am to 10 pm.
Work out in our Fitness Centre
Fitness Centre on Level 3. Open from 6 am to 10 pm.
Connect to our Wifi Network
Name: MERCURECSGUEST Password: MercureGuest
Local Wellbeing Guide
Discover your perfect balance during your stay with our Local Wellbeing Guide.
Start by enjoying a complimentary Tea of the Day at Front Reception, proudly supplied by local favourite Tea Tonic. Made with natural and organic ingredients, this Victorian-made tea is a soothing way to support your wellbeing. Keep your body moving in our fully equipped gym and indoor pool on Level 3 or explore handpicked local wellness experiences nearby.
Walk around Lake Caroline
Step outside your hotel and reconnect with nature on a scenic 2km walk around the beautiful Lake Caroline. Enjoy fresh air, lakeside views, and a peaceful moment just steps from your door.
Visit our local Salt Air Spa
Feel pampered with high quality Therapists specialising in memorable wellness experience including tailored spa facials, personalised massages and more.
Salt Air Spa Caroline Springs provide Mercure Melbourne Caroline Springs guests 10% off Spa treatments.
Relax with a Yoga Session
Complete this gentle 10-minute yoga session crafted to reduce stress and anxiety in your body. Focusing on the hips and lower back let go of physical emotional stress. Feel free to complete the session in your hotel room or at the gymnasium on level 3.
In-house Dining
Saige Bistro
We believe in classic dishes, done well. An extensive grill selection with 6 cuts of beef and 15 sauces on offer. Locally sourced. Prepared with care. Shared with our community.
Miss Caroline Cafe & Bar
Miss Caroline is the go-to place in the Western suburbs for catch-ups and entertainment. The spacious bar with floor-to-ceiling windows provides a scenic view of the lake. Enjoy cafe-style breakfast till 11:30 am every day & Miss Caroline’s Share Menu with Share Boards, Plates, Tacos & Bowls from 12pm!
Ruck & Rover Sports Bar
Our pub classic menu is legendary — think epic parmas, beastly burgers, and share plates that’ll make you the hero of the table. We’ve got a full-service bar that’s not just stocked, it’s practically overflowing with all your fav Aussie brews and top-shelf legends.
Discover Local Attractions
EXPERIENCE LOCAL PARKLANDS
Feel at home with the scenic Lake Caroline & parkland surrounding Mercure Melbourne Caroline Springs.
TASTE LOCAL WINE
Only a 20 minute drive from Mercure Melbourne Caroline Springs is family owned Russo Estate Winery.
WALK THOUGH RIVER VALLEY
Discover the remnants of an aged volcano which has created the stunning organ pipes hanging over Jackson Creek.
For Your Information
A
Adaptors
Adaptors for international electrical devices are available from Reception.
Air Conditioners
All rooms at Mercure Melbourne Caroline Springs are air-conditioned with central heating and reverse cycle air-conditioners, which are operated by a remote control that is mounted on the wall in the room. To ensure optimal performance, please ensure that the temperature is not set below 20 degrees Celsius, and that all doors and windows are closed while the unit is in operation.
B
Baggage
Should you require assistance with your luggage, please call Reception using the guests services button on your in-room phone. You are welcome to store your luggage at Reception so you can enjoy our retreat for the rest of your day.
Business services
Although the Hotel does not have a dedicated business centre, our team of hospitality professional will be happy to assist you with all your business needs such as printing, scanning and sending emails. Please note fees may apply.
BYO Alcohol
Mercure Melbourne Caroline Springs is fully licensed in all public areas providing an award-winning beverage menu. For this reason, we welcome you to consume your own alcohol in the privacy of your room. It is not permitted to consume privately purchased alcohol in any common area of the hotel.
C
Car Parking
Extensive car parking facilities are available; guests are more than welcome to park their car in any available spaces of our uncovered carpark. Guests should ensure vehicles are locked and that all valuables are removed. Mercure Melbourne Caroline Springs accepts no liability for damage to or loss from your vehicle.
Check-Out Time
Check-out time is 10:00 am. Please contact Reception by pressing the guest services button on your in-room phone if you wish to arrange a late check-out. Please note that late check-outs cannot be guaranteed and are subject to availability. Additional charges may apply.
Coffee & Tea Making Facilities
Coffee and tea making facilities are provided in your room with our compliments. Should you have any additional requirements please contact Reception by pressing the guest service button on your in-room phone. Barista made espresso coffee is available throughout the day by visiting Saige Bistro or Miss Caroline Cafe or alternately from Room Service by dialling extension 110.
Card Payments
Mercure Melbourne Caroline Springs accepts all major credit cards including American Express, Diners Club, MasterCard, Visa and EFTPOS. There is a 1% surcharge on all card transaction. Cash transactions will not incur any surcharge.
D
Do Not Disturb/ Make Up Room
Do Not Disturb/ Make up Room door hanger is located on the back of your entrance door. When required, please place the right side out on the exterior door handle.
Drinking Water
Refillable glassware and drinking water are available in Miss Caroline.
E
Electricity
Australian standard power supply operates at 240 volts.
F
Fire Alarms
For your safety all units are fitted with fire alarms. In the event your alarm is activated please contact Reception by pressing the guest services button from your in-room phone for further instruction. In the unlikely event of a fire please proceed immediately to the evacuation assembly point, that is the shopping centre card park opposite the hotel entrance.
First Aid
Mercure Melbourne Caroline Springs has fully qualified first aid officers on site. Should you need assistance please contact Reception by pressing the guest services button on you in-room phone.
G
Getting Around
Taxis
Taxis for the local area can be booked through Reception by pressing the guest services button on your in-room phone.
Airline Reservation Phone Numbers:
Jetstar – 13 15 38
Qantas – 13 11 31
Virgin Blue – 13 67 89
Public Transport
There are daily train services from Caroline Springs Station & Bus stops in the local area. Please contact Reception on by pressing the guest services button on your in-room phone for more information and train timetabling.
H
Housekeeping
Your room will be serviced daily during your stay. Should you wish to have your room serviced at a particular time or require any additional pillows, extra blankets or any other special requirements please contact Reception by pressing the guest services button on your in-room phone.
I
Ice
Should you require ice, please contact Saige Bistro by pressing the restaurant button on your in-room phone.
Internet
Wireless internet is available in all rooms and public area on a complimentary basis. In case you should require any assistance in connecting your device press the guest services button to speak with our Reception team.
L
Laundry and Dry Cleaning
Mercure Melbourne Caroline Springs hotel offers laundry facility in the hotel for our guests. Washing detergent is available at reception with fee.
Dry cleaning service is available with 3 days turn around. For information about prices please refer to the list in your room. To arrange a laundry pick up please press the guests services button to speak with our Reception team.
Lost & Found
In the event you have lost or misplaced your personal belongings, please contact Reception by pressing the guest services button on you in-room phone.
M
Medical Services
The nearest hospital is Sunshine Hospital, which is a 16 minutes drive from Mercure Melbourne Caroline Springs. Address: 176 furlong Rd St Albans. Phone: (03) 8345 1333.
Your closest dentist is Pacific Smiles Dental. If you need to contact them their phone number is (03) 7378 0300
Your nearest chemist is Caroline Springs Pharmacy. Address: 29-35 Lake St Caroline Springs. Phone: (03) 9363 7999.
In the event of an emergency or in case you should require any further assistance, our Reception team is available to help you. Please press the guest services button on your in-room phone.
P
Pool Towels
Pool towels are available for your use in the pool/gymnasium on Level 3.
S
Smoking
For the comfort of all our guests, Mercure Melbourne Caroline Springs operates a non-smoking policy in all rooms and around our public areas. Smokers are requested to stay four metres from the entrances to the hotel, adhering to the VIC smoking regulations. Our smoking area are located outside Main Entrance, alternate smoking area are in the outdoor areas of the gaming room, sports bar, bistro and foot path adjacent to the lake.
T
Telephone
Room to Room | To call another room dial 1 and then the room number.
Outside Call | For an outside line press ‘0’.
Local, mobile and STD calls are at fee
Interstate calls | Dial ‘0’ + Area Code + Phone Number.
W
Wake Up Calls
Should you require a wakeup call, please contact Reception by pressing the guest services button on your in-room phone. Alternatively in your room there is a clock radio with an alarm feature. If you require assistance in setting the alarm please contact Reception.